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Shopify support and maintenance services

Make your Shopify store work at full capacity with expert maintenance. Take advantage of the 24/7 support dedicated to your progress.

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Handle any issue with Shopify store maintenance services

Running a successful store requires quite a lot of routine work that you would prefer to be done by someone else. If you think of regular updates and backups, scanning for technical issues, cleaning outdated code and apps, etc., as overwhelming, it’s time to get pro Shopify maintenance services.

Get rid of the headache – a fully equipped Shopify maintenance agency is at your fingertips. Enjoy the full spectrum of Shopify support and maintenance services to feel at ease adding changes or making updates. We at DigitalSuits know every possible issue you could face and how to handle it most effectively.

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Handle any issue with Shopify store maintenance service

What is Shopify maintenance all about

The Shopify site maintenance team is another name for your store’s security, fast load speed, and hassle-free implementation of updates. Even more, having a Shopify maintenance expert on your side, gives you confidence over any arising challenge and saves you time innovating your store.

What is Shopify maintenance all about

Shopify support and maintenance services we provide

Adding new functionality

We implement new features and custom solutions, integrate native and third-party apps, ensure the scalability of your project, and more.

Store improvements

At DigitalSuits, we recommend the most optimal solutions for your project regarding functionality, performance, and designs.

Plugin and theme updates

Feel confident to get your theme and plugins updated in-time, eliminating the risk of crashes or losing data.

Speed & performance optimization

We carefully identify issues that influence site performance and implement solutions to optimize Shopify store speed.

Bug fixes & troubleshooting

With us, you can be sure that any issue is resolved promptly and your store works smoothly.

Third-party app integration support

We ensure a seamless connection with third-party systems, including Shopify ERP integration and Shopify CRM, for enhanced productivity and operational efficiency.

Code audit

Our support services include code audits and refactoring to improve the internal structure of your codebase, its readability, and maintainability.

24/7 support

We're always ready to help and answer any questions you may have throughout our shared journey.

Signs you need Shopify support services

  • Your store has slowed down. Store pages take more than 2-3 seconds to load, leading to lost customers and sales.

  • Broken features ruin the user experience. Your customers regularly experience store breakdowns like filter glitches or checkout bugs.

  • Struggles with theme updates. You have no developer team to update or customize your theme, even for minor changes.

  • Your SEO or analytics aren’t working properly. Your website has broken meta tags or missing analytics events.

Signs you need Shopify support services

  • You require seasonal store changes. You plan regular promotions and seasonal campaigns and need quick store adjustments.

  • Security risks and concerns. You’re concerned about security risks due to poor coding or outdated apps.

  • Your store is growing fast. Your business scales, so you need more customization and integrations for your Shopify store.

  • Low conversion rates despite steady traffic. Shopify CRO starts with a fast, functional store. Expert Shopify support helps create the foundation for better results

Why you need Shopify maintenance

Six reasons to choose DigitalSuits’ Shopify maintenance services

01

Proven expertise

We have a proven track record of retaining projects for hundreds of merchants.

02

In-time solutions

We care about meeting the deadlines as we know how much time matters for businesses.

03

Reliable developments

Solutions we deliver are based on the best practices and meet the highest coding standards.

04

Round-the-clock support

Our Shopify maintenance packages include 24/7 support, so we’re always at your disposal.

05

Long-term dedication

Nearly half of our current clients have been working with us for at least three years.

06

Transparent workflow

We strictly adhere to the workflow we approve with you to deliver exactly what you expect.

See how our clients benefit from Shopify maintenance services

32% increase in repeat purchases

Shopify retainer

Korean Skincare Brand

With the Shopify retainer program, we implemented custom features and ensured ongoing support for six stores of a Korean beauty brand.

15% conversion rate increase

Shopify retainer

Lunchbox Packs

Our team updated the client’s Shopify theme and optimized their Shopify Plus store performance to increase customer retention and conversion rates.

17% increase in AOV

Shopify retainer

Luma Nutrition

We improved designs and optimized user experience across our client’s store to comply with accessibility standards and speed up the website loading.

22% conversion rate increase

Shopify retainer

Understatement Underwear

Our client – a Swedish women’s underwear store – increased their return traffic and conversions due to our services centered around their goals.

Why Shopify maintenance and support services matter

Consistent improvements

Long-term Shopify website maintenance services lead to improvements consistent with the overall history of your project changes.

Optimized website performance

A dedicated Shopify maintenance team optimizes your site performance with every new change, improving your load speed and conversions.

Regular monitoring and reporting

You’re always up to date with recently implemented features and their impact on your project performance and business success.

Security updates and backups

You're confident that your website and customer data are protected against cyber threats and provided with regular backups.

Troubleshooting errors

Whatever error occurs, you have specialists who can troubleshoot it immediately and ensure your store's smooth operation.

Technical updates

Maintaining your project also involves regularly updating your themes, apps, and Shopify versions to ensure compatibility and safety.

We provide Shopify website maintenance services for businesses of all sizes

Stages in Shopify website maintenance

Initial project analysis

We discuss your requirements, evaluate the workload, and agree on the cooperation model.

Testing, releasing updates, and fixing issues

We ensure our development team is fully involved in your project by testing it, then releasing planned updates and fixing probable bugs.

Performance tracking

Checking how your site performs allows us to make partial improvements without compromising the overall project performance.

Regular analysis

To keep your projects on top, we provide regular analysis and technical updates to prevent any issues.

Other services we provide

Frequently asked questions

By leveraging Shopify maintenance and support services, you:

  • prevent bugs and technical issues
  • ensure in-time updates
  • optimize your store to adhere to performance benchmarks and user expectations.

The DigitalSuits Shopify maintenance team regularly monitors and tests your ongoing projects, plans and implements updates, optimizes your store's performance, and fixes bugs. If you’re looking to resolve your current issues, contact us for a consultation and quick fix.

The Shopify maintenance cost depends on the scope of work and the team's workload. For example, with the Basic DigitalSuits retainer plan with 15 hours of design and development support, you're expected to pay $1,200 monthly. If you need more hours on your project, Shopify website maintenance costs will change respectively. Explore Shopify retainer pricing to choose the plan that suits your needs best, or contact us for personalized recommendations.

Regular maintenance and support are necessary for:

We support our clients in any required endeavors, such as redesigning their stores, releasing new features, implementing new CRM, running bug checks, and store performance testing. Need to make some changes to your store? Don’t hesitate to contact us for collaboration.

Sure, we provide security updates by implementing the latest Shopify features and regularly run safety audits to ensure your project is protected.

What our clients say

Check our cases